Shipping Policy

At Tool Line Distribution, we’re committed to delivering your orders quickly and securely, so you can enjoy your automotive and DIY tools, consumables, and cleaning products without delay.

Shipping Areas

We currently offer shipping to UK addresses, including England, Scotland, Wales. We do not currently ship internationally, but we hope to expand our services in the future.

Processing Time

• All orders are processed within 1-2 business days (Monday to Friday, excluding public holidays).
• Once your order is processed, you will receive a shipping confirmation email with tracking information (if applicable).

Shipping Methods and Delivery Times

We offer the following shipping methods:

• Standard Shipping (2-4 business days):

  • Cost: £5.99, Free for orders over £64.99
  • This option typically takes 2-4 business days to arrive after dispatch.

• Express Shipping (1-2 business days):

  • Cost: £9.99
  • This option guarantees a quicker delivery, arriving in 1-2 business days after dispatch

Order Tracking

Once your order has shipped, you will receive an email with tracking information so you can follow your package’s journey. Please allow 24 hours for tracking details to update.

Shipping Costs

• Shipping costs are calculated at checkout based on the weight of your order and your delivery address.
• Free Shipping: We offer free standard shipping for orders over £64.99. This discount will be applied automatically at checkout.

Packaging

We take great care in packaging your products to ensure they arrive in perfect condition. All products are carefully packed using eco-friendly materials whenever possible.

Undelivered or Lost Packages

In the unlikely event that your order is lost or undelivered, please contact us as soon as possible. We will investigate the situation and work with the courier to resolve it.

• If the order is lost due to an error on our part, we will offer a replacement or refund.
• For missing parcels caused by incorrect information provided at checkout, we cannot be held responsible.

Delivery Issues or Damaged Goods

If you receive damaged goods or experience any issues with your delivery, please contact us immediately. We will work with you to resolve the issue and provide a suitable solution, whether that be a replacement or refund.