Shipping Policy

Free UK Mainland Delivery

Tool Line Distribution offers free standard delivery to UK mainland addresses, with no minimum order value.

Selected aerosol products require a minimum purchase of two eligible cans in total. You can mix colours and eligible product ranges. This requirement is shown on the relevant product pages and does not apply to New Bath Swiss Formula or our alloy wheel and brake caliper kits.

Delivery Areas

Free standard delivery covers mainland England, Scotland and Wales.

For Northern Ireland, offshore islands or any address outside the UK mainland, please contact us before ordering. We will confirm whether delivery is available and advise of any additional charge.

Order Processing and Delivery Times

We aim to process orders within 1–2 business days, Monday to Friday, excluding public holidays.

Standard delivery is normally 2–4 business days after dispatch. These times are estimates and may vary depending on stock availability, your location and courier services.

If you need an order by a particular date, please contact us before purchasing so we can confirm the available options. Express delivery is not included as standard.

Order Tracking

Where tracking is available, we will provide the details by email after dispatch. Please allow up to 24 hours for the courier’s tracking information to update.

Delivery Details

Please check that your delivery address and contact details are correct before completing your order.

If you notice an error, contact us as soon as possible. We will try to amend the details before dispatch, although changes may not be possible once the order is with the courier. Any additional delivery costs will be discussed with you where applicable.

Delayed or Missing Deliveries

If your order has not arrived within the expected delivery period, please contact us with your order number.

We will investigate with the supplier or courier and keep you informed. If a parcel is confirmed lost, we will arrange an appropriate replacement or refund.

Damaged or Incorrect Items

If your order arrives damaged or contains an incorrect item, please contact us as soon as reasonably possible with your order number and details of the issue.

Photographs of the item and packaging will help us investigate. Please retain the packaging where possible until we have advised you of the next steps.

We will work with you to arrange an appropriate resolution.

Contact Us

For delivery enquiries, email info@toollinedistribution.co.uk or use the Contact page on our website.